An AI assistant for freight documentation
The challenge
Operations staff manually cross-checked shipping documents against booking data — slow, repetitive, and a frequent source of costly errors at customs.
What we did
Built an LLM-powered assistant that reads documents, flags mismatches and missing fields, and explains each flag — with an evaluation suite to keep accuracy honest.
The outcome
Manual handling time fell sharply, error rates dropped, and staff moved from checking paperwork to resolving the exceptions that actually need judgement.